Rosetta Stone
-
Harrisonburg,
Virginia
6985
Customer Success & Support
OTJ- Customer Service Jobs United States - Virginia - Harrisonburg
The Customer Care Representative will provide Rosetta Stone customers with superior customer service that meets high quality standards and ensures that Rosetta Stone continues to be their preferred language learning solution. The Customer Care team is seen as a department that lives out the work hard, play hard value at RS as this is a great opportunity to be a member of a fun/ dynamic culture, take part in challenging/satisfying work, and has proven to be a launching pad for a bright, growing future within Rosetta Stone.
A strong predictor of success for the Customer Care Representative is the ability to multi-task with many, equally important tasks in a fast-paced atmosphere while continuing to provide world-class service to every customer, and collaboration within other internal teams such as product support and sales.
Key Accountabilities:
* Provide analysis, diagnosis, and troubleshooting of customer queries via phone, email, and online chat on a daily basis
* Become comfortable and consistent in use with RS’s Customer Relationship Management (CRM) tool in order to be compliant with all documentation requirements
* Diffuse potentially volatile situations by communicating using the Rosetta Stone personality that is friendly, approachable, professional and trustworthy
* Full ownership of the customer until issue has been resolved successfully
* Develop full understanding of Rosetta Stone policies and quickly act on them to make fast, consistent decisions with all customer inquiries
Requirements:
* High school graduate or equivalent
* Proven ability to thrive in a fast paced work environment
* Basic computer skills and comfortable entering data while speaking over phone
* Outstanding work ethic with a proven passion to develop, succeed, and grow
* Customer Service experience in a customer facing environment (call center or in-person).
* Strong communication skills with the ability to comfortably interact with customers via phone, email, chat, etc.
Preferred Skills and/or Education:
* Completion of college level work
* Ability to work flexible hours based on workforce management
* Fluent in Spanish & English
Must be able to work 1:00pm-10:00pm shifts
Rosetta Stone Ltd. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, state or local laws.
Harrisonburg, Virginia
Harrisonburg, VA
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